HEIDENHAIN international – strong presence in North America and China

HEIDENHAIN has a very tight service and sales network in North America and China. Sites close to customers and a comprehensive service offering ensure fast and personal customer support in these major markets. The benefit is not only for local enterprises, but in particular for German and other European machinery and plant builders and their customers.

The HEIDENHAIN Service and Sales network in the USA and China provides the following services and benefits:

  • On-site service support and competent personal consulting
  • Service, installation and repair of HEIDENHAIN products on-site
  • Continually trained service technicians
  • Dedicated helplines
  • Rapid availability of spare components through
    - Regional stocking of standard components
    - Flexible delivery options of other components from the comprehensive HEIDENHAIN central warehouse in Traunreut
  • HEIDENHAIN Service Exchange
  • For repairs: 12-month guarantee of function on the complete device
  • Customer and user training in the local language for
    - NC programming
    - PLC programming
    - Commissioning
    - Optimize
    - Field Service

For detailed information about the service networks in North America and China just click the appropriate map.

Technical support

NC Support Helpline
+49 8669 31-3101

PLC Programming Helpline
+49 8669 31-3102

NC Programming Helpline
+49 8669 31-3103

Encoders Helpline
+49 8669 31-3104

Application Programming Helpline
+49 8669 31-3106

Replacement Parts and Repairs Helpline
Germany: +49 8669 31-3121
International: +49 8669 31-3123

Please use our request form to send us a question.

Request form